Patient Satisfaction and Chiropractors
Chiropractors have the highest patient satisfaction rates among all healthcare providers. According to Roys Laux, general manager of Angie’s List Health and Wellness Division, “chiropractors are leading the way when it comes to patient-reported customer-service metrics . Chiropractic care is is in the top 5 most frequently searched health categories on our list and chiropractors are top of the class when it comes to review GPA’s.”
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Angie’s list reviewers gave individual-attribute grades for availability, office environment, punctuality, staff friendliness, bedside manner, communication, effectiveness of treatment and billing and administration, Laux says, “Chiropractors consistently score better than any other medical specialist on almost all of these patient-experience metrics.”
The general manager goes on to say that chiropractors are not only meeting but exceeding, customer service expectations of patients.
These finding are consistent with a Consumer Reports survey in May of 2009 that found that 88% of chiropractic patients said it helped “a lot.”
And in 2006, the Journal of Manipulative and Physiologic Therapeutics, reports chiropractic patient’s had a “94% overall patient satisfaction rate.”
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